It is just as important to look after our mind as it is to look after our body. There is lots of support, advice and tips out there on how to this. 

National Support & Resources for Health & Social Care Workforce

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Our NHS people

NHSE/I have launched dedicated space on their website for NHS workforce to help people manage their own health and wellbeing whilst looking after others. Here you can find guides and resources, latest news and updates, helplines and people who can help you, and quick access notes available on your smart phone

Click here to access this site

National support for Social Care Workforce

The Action plan for Social Care Workforce published on Gov.UK recently describes the intention to have a similar offer of health and wellbeing support for Social Care

workforce to that for the NHS. They are  therefore extending the package of support that is available to the NHS so that those working in the social care sector can benefit.

Social care workers will have access to a dedicated website, developed in partnership with the NHS. It will contain a range of resources to help individuals and their teams

manage in this new situation, understand what they might need to be doing differently to support each other and pay attention to their mental and physical wellbeing. Skills for

Care is also creating a package of support for registered managers, recognising that they are facing particular challenges.

We will update this website with further information and resources as soon as they are available.

Shout has already launched a text messaging support service. Social care staff can send a message with ‘FRONTLINE’ to 85258 to start a conversation. This service is free

on all major mobile networks and is a place to go for support if you are struggling to cope and you need help. However, we know this is not enough. 

For further information visit Gov.UK

Local Helplines for Health & Social Care Workforce

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Helpline for health and social care workers across Norfolk and Waveney

This service is run by NSFT staff and is available 14:00 – 17:00pm seven days a week. Psychological practitioners can give advice, talk through difficult shifts and discuss current working challenges.

Calls are protected by confidentiality guidelines. Call 0300 123 1335


Local 24/7 helpline for people and professionals 

First Response is a 24/7 helpline offering immediate advice, support and signposting for people with mental health difficulties.

If you are experiencing something that makes you feel unsafe, distressed or worried about your mental health you can now call the helpline on 0808 196 3494.

Norfolk and Suffolk Care Support

Norfolk and Suffolk Care Support have developed online/virtual support for registered managers across the county.

This is a great opportunity for managers, deputy managers and those working towards moving into management to share peer support and learning opportunities, as well as catch up on best practice. Click here to sign up. 

Free Wellbeing Support Service for our Healthcare Workers

Project5 can offer self help resources and free 1-2-1 support for NHS staff. 1-2-1 session's can be booked via the website. For further info click here to see Project5 NHS pack

on what services they are able to offer and how these work.

Palliative Care Carers Advice Line

The Palliative Carers advice line is open to Patients, Relatives and Carers of palliative and end of Life patients for North, South, West and Norwich Localities.

The Palliative Carers advice line is a nurse led telephone service offering advice, information and signposting. It is also open for domiciliary agencies and care homes.

The aim of the advice line is to help improve quality of life for patients, families and carers

Call 07867 156705 24/7 or 01603 272760   08:00 - 17:00

Support for 0-25s in Norfolk and Waveney

There is now the single place to find out how to access mental health advice and support for 0 -25’s in Norfolk and Waveney.

You don’t need a referral; you can get in touch straight away for advice and support. If you need more specialist help, we will make sure you get to the right person. 

Call 0300 300 0123 or visit

Our Frontline

Our Frontline offers support for health and social care staff. One-to-one support, by call or text, from trained volunteers, plus resources, tips and ideas to look after your mental health. 

For support if you work in Health, to talk by text, text FRONTLINE to 85258 any time. To talk by phone, call 0300 131 7000 from 7am to 11pm if you’re in England, or call 116 123 any time if you’re elsewhere in the UK.

For ambulance staff in England, call 0300 131 7000 from 7am to 11pm – or, for all other emergency services staff, text BLUELIGHT to 85258 for a text conversation or call 116 123 for a phone conversation at any time.

For support for you if you work in social care, text FRONTLINE to 85258 for a text conversation or call 116 123 for a phone conversation – all in confidence, with a trained volunteer, at any time.

For support for you if you're a key worker, text KEYWORKER to 85258 for a text conversation or call 116 123 for a phone conversation – all in confidence, with a trained volunteer, at any time.

For further info visit:

Filipino Support Service

This is available by phone seven days a week between 7am and 11pm on 0300 303 1115 or 24 hours via text by texting Frontline to 85258.  

Domestic violence or abuse

Domestic violence, also called domestic abuse, includes physical, emotional and sexual abuse in couple relationships or between family members.

Domestic violence can happen against anyone, and anybody can be an abuser.

Domestic abuse victims - there is now a freephone, 24 hour National Domestic Abuse Helpline number – 0808 2000 247 – run by Refuge Charity.


Read more

Support for single parents

Gingerbread is a charity supporting single parent families. Their mission is to champion and enable single parent families to live secure, happy and fulfilling lives. To meet this aim they provide information for single parents, run courses to equip parents with skills to gain employment and campaign to influence policy.

Their advice on COVID-19 includes information about contact arrangements, your entitlements, and how to support your mental wellbeing at this time.

Single Parents

Single Parent Helpline 0808 802 0925.

Mondays: 10am to 6pm

Tuesdays/Thursdays/Fridays: 10am to 4pm

Wednesdays: 10am-1pm and 5pm-7pm

The helpline is closed on all public holidays. Their Single Parent Helpline provides support and expert advice on anything from dealing with a break-up to benefit or tax credit issues. They also have an online forum which you can use to connect with other single parents who are likely experiencing similar issues to you.

Read more

COVID-19 mental health webinars

King’s College London

Have hosted an online event with 5-8 minute talks on how people can maintain their health and wellbeing during the COVID-19 pandemic, using health psychology theory and evidence. Click here to access the video recordings.

The King's Fund

Have done a video on: Looking after colleagues during the Covid-19 crisis: Michael West. Click here to view this video.

Free mental health and wellbeing apps

Wellbeing Aps

Please use the below links to set up your account on these wellbeing free apps:

 SilverCloud  Unmind  Headspace  Daylight    Sleepio
Stay Alive app

Stay Alive is a free easily accessible suicide prevention resource for all NHS and social care staff, packed full of useful information to help colleagues stay safe. It can be used if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide.  Download the app today:

Google Play

Apple App

Care Workforce app 

This dedicated app for the adult social care workforce in England has been launched to support staff through the coronavirus (COVID-19) pandemic.

A single one-stop-shop providing the sector with all the latest guidance, practical advice and support, learning resources and offers/discounts available.

The app will be available to download from the Apple App Store and Google Play Store, as well as being accessible online: Care Workforce app.


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Mindfullness Micro Session

Jarrold Training have put together a mindfullness micro session on how to manage your mindset during these extraordinary times. Learn how to stop worrying and start living in the moment. Click here to access the mirco session.


Six Steps to Mindfulness
  1. Connect to your senses to bring you into the moment – notice what you can see, hear, smell and feel.
  2. Take three mindful breaths, focusing on how it feels when you breathe in and out deeply.
  3. Be aware of your body, how it feels and any movements you’re making.
  4. Notice the emotions you’re feeling. Pause to name them, without judging or criticising yourself.
  5. Notice the type of thoughts in your mind, rather than specific thoughts. Name the types – are they memories, worries, past conversations or future plans?
  6. Find somewhere to sit or stand to do a three-step breathing practice
    • Awareness: notice how your body feels and what you’re thinking.
    • Your breath: become aware of which parts of your body move when you breathe in and out and how this feels.
    • Expanding: breathe deeply so it feels like each breath fills your whole body.


Optimistic October Calendar

Here are 31 actions we can take to look after ourselves : 

Optimistic October Calendar

Circle of influence

During these unusual and difficult times it is important to be kind to ourselves and ensure our energy and focus is in the right place. 

Why not take a few moments to write down your worries and concerns to see where they fit in the circle of influence. 

Circle of influence

Guide to setting-up a Wellbeing Room

What is a Wellbeing Room?

It is a place where staff can go when feeling angry, sad, frustrated, scared, overwhelmed, tearful – these are all normal reactions to a very abnormal situation we find ourselves in. It is a place to be able to share worries, take five, say it out loud, have a little cry/shout/scream or just sit quietly.

It doesn’t need to be a big space; just a room which has a couple of chairs which can be used at any time without needing to book the room. These are extraordinary times and we all need to have space for a little ‘wobble’ every now and again.

To download our guide on how to set up a wellbeing room for your staff please click here.

Wobble room photos.

Safeguarding Adults advise for coronavirus volunteers

Safeguarding Adults advise for coronavirus volunteers

Suffolk Mind and Mid and North East Essex Mind Support

Suffolk Mind and Mid and North East Essex Mind Support

Suffolk & North East Essex Shadow Integrated Care System have partnered with Suffolk Mind and Mid and North East Essex Mind to provide additional support to staff via

telephone triage, online training (Meeting Emotional Needs in Practice and Keeping Calm) and 1-to-1 counselling sessions. Telephone triage can be accessed by calling 01206764600. For more information and bookings for online training visit




Emotional Wellbeing Toolkits

Mind Plan

Your Mind Plan is brought to you by Public Health England

Answer the 5 questions in this interactive quiz to get top tips and advice for you. Click here to do the quiz.

How Are You Feeling Today Toolkit

NHS Employers have also developed a: how are you feeling today toolkit, to help you check your own wellbeing or speak to and support colleagues with their emotional 

wellbeing. Click here to access the tool kit

10 Days of Happiness

10 Days of Happiness is a free 10-day online coaching program which guides you through daily actions for happier living

Each day you’ll be sent a new research-backed activity via email. All written by happiness experts.

You’ll write your response to each day’s activity. (All your responses are kept private, data will never be shared).

These simple actions boost your wellbeing day by day and help you find a little more happiness in these difficult times.

To join the programme click here.

Leading Compassionately through Covid19: 10 Evidence-based behaviours

Click the below link to access the document

Leading Compassionately through Covid19: 10 Evidence-based behaviours