About us

Each Integrated Care System (ICS) across the country has been asked to develop an approach to how ICS’ will work with People and Communities.

The overarching vision for working with people and communities in Norfolk and Waveney is that all partner organisations will consistently work together, with our people and communities, to share insight and learning. This will maximise resources and ensure that the voice of local people, especially some of our more quieter voices are heard and shared as widely as possible.

We will work towards the 10 principles from national ICS guidance when working with people and communities at neighbourhood, place and system level. These will be tested with local people as this approach develops and adapted to reflect local aspirations as needed.

The 10 principles will also reflect the ‘I’ statements ‘Living the life I want’ adopted by Norfolk County Council, with the support of all District and Borough Council’s, system partners and Suffolk County Council.

Since February, the Norfolk and Waveney Clinical Commissioning Group communications and engagement team has been busy speaking with partner organisations, community groups and organisations to capture any reflections, suggestions and questions.

We want to hear from you, our local people and communities to better understand what works for you about services, and what could be better, so that when the health and care system is looking at what it should be changing or improving, it will be doing so based on what they know from Norfolk and Waveney communities. 

You can read our draft Working with People and Communities approach HERE

You can read the Easy Read summary HERE

Graphics included in the people and communities document showing the tiered delegation model, committee structure and assurance and oversight for NHS Norfolk and Waveney ICB have been added individually for any one needing a larger format.

Watch a short animation about the Working with People and Communities approach below:

Let us know what you think – feedback open from 6 June – 18 July 2022

We want to work with our people and communities to hear your voice and use your feedback to help us shape this approach. This is the start of the conversation and your feedback is crucial in helping us get this right.

  • We want to understand what good public involvement would look like.
  • What would make communities feel empowered?
  • What would make people feel that their feedback made a difference?

Give us your feedback by completing this short survey

You can also email us with any feedback at This email address is being protected from spambots. You need JavaScript enabled to view it.

We would also like to speak and discuss the approach with patient groups or attend community meetings. Please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. to arrange this.

The approach document will be shared for public comment from 6 June – 18 July 2022.

The launch of the Working with People and Communities approach document for Norfolk and Waveney will mark the start of an on-going process of engagement and involvement with local people and communities, which will focus on making our insight and participation work across the ICS as effective and meaningful as possible for local people.